Multi-Factor Authentication Enrollment

Please follow the attached step-by-step instructions on Multi-Factor Authentication Enrollment and begin the setup process by selecting your preferred method (SMS/ Phone, App Authenticator or Security Key).

As per notification on July 18, you may already know that Volvo Group (Mack Trucks, Volvo Trucks, Volvo Bus, Prevost, Nova, Volvo Construction) is taking a proactive approach to safeguard its digital assets. This effort is aimed at ensuring the security and confidentiality of sensitive information in the digital space. As part of this initiative, Volvo Group is implementing a new and more secure login method to Volvo Group systems called, Azure AD and Multi Factor Authentication.

The first application to require MFA is Premium Tech Tool, and over time other applications will require MFA to login.
MFA Introduction
MFA Instructions - Authenticator App
MFA Instructions - Security Key
MFA instructions - SMS

Documents en français - Authentification multifacteur (AMF)

AMF – Introduction
AMF – Questions fréquentes (FAQ) 
AMF - Instructions pour l'application Authenticator 
AMF - Instructions pour clé de sécurité 
AMF - Instructions pour SMS 

Documentos en español- Autenticación Multifactor (AMF)

AMF – Introducción
AMF – Preguntas frecuentes (FAQ)
AMF – Instrucciones para aplicación Authenticator
AMF - Instrucciones para la clave de seguridad
AMF - Instrucciones para SMS

For Support, please contact Dealer Service Center

1-800-247-0039, opt 1
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