Customer Support

Help Desk

Monday - Friday: 7AM - 8PM
Saturday: 8AM - 5PM

1-877-978-6586 or 336-393-2425
Email Us
 Forgot / Reset Password

Beginning August 2022, the Password Security Challenge Questions will be removed from the password recovery tool located at https://password.volvo.com/. Passwords can still be recovered using a registered email address. If you are unaware of the email address associated with your account, please contact DSC Support Desk.

Beginning July 2022, all user account passwords will expire after 14 months. Passwords can be updated using the password recovery tool located at https://password.volvo.com/. Expired passwords can be reset either by using a registered email address or by using current password and entering a new one.

Password Policy

• Your password must have a minimum length of 8 characters.
• Your password must match 3 of 4 listed below character rules:
  - Upper case letters
  - Lower case letters
  - Numbers
  - Symbols ~!@#$%^*_-+=`|\(){}[]:;"<>,.?/&
• Your password must not contain
  - Your UserID
  - A part of your Display Name (First Name and/or Last Name)
• Do not use a password used the last 8 times.

Volvo Action Service

24/7 roadside assistance and remote diagnostics support

(800) 52-VOLVO (800) 528 6586

Update Profile

Adding a unique email address to your User ID will allow for the following:

1. Notifications when your Password will change
2. Confirmation your password is changed.
3. Ability to reset your password 24x7 with no phone call needed.
4. ANY mailbox can be used: Gmail, Yahoo etc. there is no restriction.

*Please fill out the form below and submit to add your email address to your account