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Customer Support

Help Desk

Monday - Friday: 7AM - 8PM
Saturday: 8AM - 5PM

1-877-987-6586 or 336-393-2425
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Forgot-Password icon Forgot / Reset Pasword

Password Policy

  • Your password must have a minimum length of 8 characters.
  • Your password must match 3 of 4 listed below character rules:
    - Upper case letters
    - Lower case letters
    - Numbers
    - Symbols ~!@#$%^*_-+=`|\(){}[]:;"<>,.?/&
  • Your password must not contain
    - Your UserID
    - A part of your Display Name (First Name and/or Last Name)
  • Do not use a password used the last 8 times.

Volvo Action Service

24/7 roadside assistance and remote diagnostics support

(800) 52-VOLVO (800) 528 6586

Update Profile

Adding a unique email address to your User ID will allow for the following:

1. Notifications when your Password will change
2. Confirmation your password is changed.
3. Ability to reset your password 24x7 with no phone call needed.
4. ANY mailbox can be used: Gmail, Yahoo etc. there is no restriction.

*Please fill out the form below and submit to add your email address to your account


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