Volvo Trucks Dealer Hudson County Motors Improves Customer Experience with New Facility

1/8/2020

Volvo Trucks North America’s Hudson County Motors dealership recently expanded its offerings, relocating to a brand-new facility in Secaucus, New Jersey.

“Hudson County Motors is well known across the tri-state area, dedicating decades to servicing the trucking community of New Jersey and the surrounding areas,” said Jeff Lester, senior vice president of sales for Volvo Trucks North America. “The investment in its new, state-of-the-art facility is further proof of this dealership’s commitment to its customers and reputation for outstanding service.”

Located off of the New Jersey Turnpike on I-95, six miles west of New York City, the new Hudson County Motors facility features a retail parts store and a service area with 33 service bays, two wash bays and the latest in diagnostic technology.

“Our new facility represents the hard work and commitment of three generations of our employees and our appreciation for our loyal customers in the tri-state area,” said Ben Bellini, Hudson County Motors general manager. “We’re excited for what this move means for us and for our ability to serve our customers.”

The new location is nearly 100,000 square-feet, a significant expansion from the company’s previous facility which was 22,000 square-feet. Aimed at optimizing the customer experience, the new facility includes a customer lounge, parts showroom, expanded truck parking and a new express lane for pre-ordered parts pickup. The expansion has also led to an increase in personnel with double the amount of technicians on staff and newly hired service greeters, intended to help expedite the customer service process.

Established in 1945, Hudson County Motors has served its customers for more than 70 years and been family-owned and operated for more than three generations. A recipient of Volvo’s Master Sales Leader Award five times in a row (2014-2018), the company continues to demonstrate strong support of the Volvo Trucks brand and a commitment to grow its business through this investment and best-in-class truck sales and service.

CAPTION: Hudson Country Motors new facility features 33 service bays, two wash bays and the latest in diagnostic technology, improving its prompt and quality service for Volvo trucks in the Secaucus, New Jersey area.

Volvo Trucks North America, headquartered in Greensboro, North Carolina, is one of the leading heavy-duty truck manufacturers in North America. Its Uptime Services commitment is delivered by a network of nearly 400 authorized dealers across North America and the 24/7 Volvo Trucks Uptime Center. Every Volvo truck is assembled in the Volvo Trucks New River Valley manufacturing facility in Dublin, Virginia, which meets the internationally recognized ISO 9001 standard for quality, 14001 standard for environmental care and holds a dual ISO 50001/Superior Energy Performance certification at the platinum level, indicating a sustained excellence in energy management. Volvo Trucks North America provides complete transport solutions for its customers, offering a full range of diesel, alternative-fuel and all-electric vehicles, and is part of the Volvo Trucks global organization.

Volvo Trucks supplies complete transport solutions for discerning professional customers with its full range of medium- and heavy-duty trucks. Customer support is provided via a global network of dealers with 2,300 service points in about 130 countries. Volvo trucks are assembled in 12 countries across the globe. In 2022 approximately 145,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The group also provides complete solutions for financing and service. Volvo Trucks’ work is based on the core values of quality, safety and environmental care.